Terms of Service

These terms of service ("Terms") constitute the legal agreement between you ("User", "customer") and Saifion ApS ("Saifion", "we", "us", "our") regarding the use of the Saifion platform and our freight services.

By creating an account, requesting freight quotes, or otherwise using the service, you accept these terms. This applies regardless of whether you represent a company that needs goods shipped (shipper), are a carrier (partner), or are simply visiting the website. Read them carefully.

1. Definitions

The Saifion Platform: The AI-powered freight and logistics platform, including price comparison, Live Tracking, and AI features for automatic generation of document drafts (Bill of Lading, invoices and customs documents), freight price analysis and optimization of logistics routes based on Customer Data. The definition also includes associated software, API, web application and integrations.

User: The legal entity (e.g., the customer or carrier) and its employees who have access to an account on the Saifion Platform.

Integrations: Connections between Saifion and external systems such as ERP systems, customs systems, carrier APIs or other logistics management tools.

Customer Data: All data processed through the platform, including shipment details and metadata, document content, communication between parties, tracking data accessed via integrations, and other data provided or accessed through the services.

Carrier: The independent third party, such as a shipping line, airline or trucking company, that carries out the transport of goods for the User as directed by Saifion.

2. Purpose

Saifion provides an AI-powered logistics platform that helps businesses optimize and automate their global freight management. The platform consolidates prices, tracking and documentation in one place, reducing manual administrative work and minimizing the risk of errors in the shipping process.

The service uses artificial intelligence to obtain freight quotes and generate drafts of necessary transport documents based on the data that the User enters or transfers via Integrations. As part of the service, Saifion performs the final review and quality assurance of generated documents and bookings to ensure compliance with applicable rules and standards in international logistics.

3. NSAB 2015 - Nordic Association of Freight Forwarders General Conditions

Saifion operates under NSAB 2015 (Nordic Association of Freight Forwarders General Conditions), which are the standard terms that apply to freight forwarding business in the Nordics. NSAB 2015 governs the relationship between the freight forwarder and the customer and establishes rights, obligations and liability limitations for both parties.

NSAB 2015 covers, among other things, the freight forwarder's liability for goods during transport and storage, the customer's obligations when delivering goods, liability limitations and claims deadlines, insurance and compensation, as well as payment terms and lien rights.

Pursuant to NSAB 2015, the freight forwarder's liability is limited to 8.33 SDR (Special Drawing Rights) per kg of damaged or lost goods, unless otherwise agreed in writing. Claims for visible damage must be made immediately upon receipt, and claims for non-visible damage must be made within 7 days of receipt.

4. Account Creation and Use

The service is exclusively intended for commercial use within logistics and transport. By creating an account, you warrant that you are acting in a commercial capacity as a business entity or sole proprietorship (B2B) and not as a consumer. The User must provide correct and complete information when creating an account, including a valid business registration number and relevant company information, and keep these updated to ensure correct document handling and invoicing.

The User is fully responsible for protecting passwords and for all activity that occurs on the account. This includes responsibility for all bookings and document approvals made via the account. Saifion reserves the right to suspend or close accounts with immediate effect upon suspicion of misuse, non-payment or breach of these terms.

5. Saifion's Role

Saifion offers its services on the basis of these terms, which apply to all activities in connection with arranging transport or providing related services, including but not limited to storage and any other form of logistics services.

Saifion acts as agent for the Customer, except: a) where Saifion issues a transport document or electronic record documenting the obligation to deliver goods, or b) to the extent Saifion handles goods with its own employees and equipment in connection with the performance of a service. In these cases, Saifion acts as principal.

Regardless of whether Saifion acts as principal or agent, these terms govern the rights and obligations between the Customer and Saifion. When Saifion acts as agent, Saifion acts solely on behalf of the Customer by engaging third-party services on the customary terms and conditions under which such third parties offer such services.

6. Saifion's General Liability

Saifion shall exercise reasonable care in the performance of its obligations, including in the selection and instruction of third parties providing services engaged on behalf of the Customer.

Saifion shall take reasonable measures to provide services in accordance with instructions from the Customer. If Saifion has reasonable grounds to deviate from the Customer's instructions, Saifion may do so without prior permission from the Customer, but shall act with due regard to the Customer's interests and inform the Customer as soon as possible of its actions and any additional costs resulting therefrom.

7. Customer's General Liability

The Customer is deemed to be competent and have reasonable knowledge of matters affecting the operation of its business, including purchase terms, the need for insurance and the extent of available coverage for the type of goods delivered for shipment.

The Customer warrants that all information in any form concerning the general and dangerous nature, description, marks, number, weight, volume and quantity of goods, as provided by the Customer or on its behalf, was accurate and complete at the time the goods were taken over by Saifion or a third party whose services are engaged.

The Customer shall indemnify Saifion for all claims and/or liability or losses that Saifion may suffer due to the Customer's failure to disclose information or any incorrect or false statement by the Customer upon which Saifion has reasonably relied.

8. Customer's Liability for Packed and Containerized Goods

Saifion assumes no liability for the preparation, packing, stowing, labeling or marking of the Customer's goods. The Customer warrants that all goods are correctly and adequately prepared, packed, stowed, labeled and/or marked, and that the preparation, packing, stowing, labeling and marking are suitable for all operations or transactions affecting the goods.

Saifion assumes no liability for loading of transport units. The Customer warrants that (i) each transport unit is correctly, completely and competently loaded; (ii) the goods are suitable for transport in or on the transport unit; and (iii) the transport unit is in a suitable condition to transport the loaded goods.

9. Dangerous Goods

It is the Customer's responsibility to identify and correctly deliver any shipment containing "dangerous goods" as defined under applicable legislation. The Customer may under no circumstances delegate this responsibility to Saifion, including the obligation to strictly comply with all applicable laws.

Shipments of dangerous goods must be approved by an authorized representative of Saifion, and all such shipments will be assessed at a special rate. Notwithstanding the above, Saifion reserves the right to reject any shipment of dangerous goods.

The Customer undertakes not to deliver goods for transport that are of a dangerous, flammable, radioactive, harmful or destructive nature without providing complete information about the goods to Saifion. If the Customer fails to comply with the requirements in this section, the Customer shall indemnify Saifion for all losses, damages or expenses arising from the goods being delivered for transport.

10. Insurance

Unless the Customer requests in writing and this is confirmed in writing to the Customer, Saifion is not obligated to take out insurance on the Customer's behalf. In all cases, the Customer shall pay all premiums and costs associated with taking out the requested insurance.

The Customer shall give Saifion written instructions to arrange insurance on the goods in reasonable time before the goods are delivered for storage or transport. If coverage under Saifion's open insurance policy is not satisfactory, Saifion will recommend an insurance broker to arrange insurance suitable for the Customer's needs.

11. Pricing and Invoicing

The remuneration to Saifion for its services is included in and is in addition to rates and fees from all carriers and other agencies that Saifion selects to transport and handle the goods.

Quotes are given on the basis of immediate acceptance and may be withdrawn or revised. Unless otherwise stated in the quote, Saifion may after acceptance revise quotes or fees upon notice in the event of changes beyond Saifion's control, including changes in exchange rates, freight rates, carrier surcharges or other fees applicable to the goods.

When goods are accepted or handled under instructions to collect freight, customs duties, fees or other charges from the consignee or another person, the Customer remains responsible for these if they are not paid by the consignee or the other person immediately upon maturity.

12. Claims

The Customer shall on its own behalf and on behalf of the owner of the goods notify Saifion in writing of any claim:

• In the case of loss and/or damage to goods, within 7 days after completion of transport
• In the case of delayed delivery or non-delivery, within 45 days from the date the goods should have been delivered
• In all other cases, within 45 days from the event giving rise to the claim

If notice is not given as required in this section, the claim is excluded and no legal proceedings may be brought against Saifion to enforce the claim.

13. Limitation of Liability

Compensation for any claim for which Saifion is liable, regardless of whether such liability arises from breach of contract, tortious liability (including negligence) or any other theory of liability, shall under no circumstances exceed:

• In the case of loss of or damage to goods while in a carrier's custody: the carrier's maximum liability under the carrier's tariff or the applicable transport contract
• 8.33 SDR (IMF Special Drawing Right) per kg of gross weight of the goods subject to the claim
• In accordance with NSAB 2015's liability limitations

Under no circumstances shall Saifion be liable to the Customer or the owner for consequential damages or indirect losses, including losses resulting from delay or loss of market, indirect, incidental, exemplary, special or punitive damages, including damages for business interruption, loss of use, revenue or profit, cost of capital, loss of business opportunities or goodwill.

14. Indemnification

The Customer shall indemnify Saifion for and against all customs duties, other taxes, payments, fines, expenses, damages, losses, claims and liabilities, as well as fees payable to third parties, including without limitation freight costs, storage, demurrage, port or terminal costs, fuel, security or regulatory surcharges.

The Customer shall further indemnify Saifion for all fines, expenses, damages, losses, claims and liabilities arising from the Customer's negligent act or omission or any violation of applicable law by the Customer.

15. Lien

All goods (and documents relating to goods) are subject to a special and general lien for amounts owed, whether relating to such goods or for any special or general balance or other amounts owed by the Customer, sender, consignee or owner of the goods to Saifion.

If these amounts remain unpaid for 10 days after Saifion has sent notice of the exercise of its rights, the goods may be sold by private agreement or otherwise at Saifion's sole discretion, and the net proceeds applied to cover the amounts owed.

16. Force Majeure

Where Saifion is prevented from fulfilling one or more of its contractual obligations, or where continued performance has become disproportionately burdensome, Saifion is released from liability if Saifion can demonstrate that: (i) non-performance was caused by an impediment beyond Saifion's reasonable control; and (ii) Saifion could not reasonably have avoided or overcome the effects of the impediment.

Force majeure events include, among others: war, armed conflict, acts of terrorism, insurrection, civil unrest, natural disasters, epidemics, pandemics, quarantine measures, explosions, fire, prolonged interruptions of transport, telecommunications or electricity, and general labor disputes such as strikes and lockouts.

17. Limitation Period

Saifion is, unless otherwise expressly agreed, released from all liability under these terms unless legal proceedings are commenced within nine months from:

• The date of delivery of the goods for claims relating to damage to goods
• The date the goods should have been delivered, for claims relating to delayed delivery or loss of goods

18. Confidentiality

All information regarding Saifion and the services and/or prices that Saifion provides shall be kept confidential by the Customer. Such information may only be disclosed as required by law.

19. Governing Law and Dispute Resolution

These terms are governed by Danish law. By accepting the services provided under these terms, the Customer irrevocably submits to the exclusive jurisdiction of the Danish courts.

20. Amendments

These terms may be amended from time to time by Saifion. Saifion will provide notice to the Customer of any material change to these terms. Notice of any changes to these terms and the effective date will be published on Saifion's website.

21. Contact

If you have questions about our terms of service, please contact us at contact@saifion.com.